Earlier this week I took my swimming pool water in to be tested. It was crystal clear, but I needed the general chemicals and decided to test it.
The pH was low, seriously low, as in 6.2, whereas the normal pH for pool water is between 7.2-7.6.
I've known and worked with Elizabeth at Fiesta Pools for a number of years. We had a pretty good relationship. So when Elizabeth suggested we use soda ash since we haven't been able to raise the pH by the 'routine' methods, I went with her recommendation.
Not just soda ash, but 50 pounds of soda ash. Granted we have a large pool (32,400 gallons) so this didn't seem too out of the ordinary. I trusted her. mistake #1
I broadcast the stuff over my pool, and the stuff puff and billows like thunderstorms building in the West. mistake #2--should have done it in small doses regardless what she recommended.
The next day, I take a sample of pool water, it was cloudy--the pH is a touch high (7.9-8.0), but we were expected to have storms and it would lower the pH.
Again, I was reassured that my filter will take care of the cloudiness.
We did have serious storms! So far, we've had to backwash the pool twice to keep it from flooding the yard--roughly seven inches--and we need to drop it two more inches.
But, did this get rid of our 'cloudy' problem?
HELL NO!!!
It's worse than EVER! I could have a dead body in there and wouldn't know it--uh, no one dump a body in there please. . . We can't swim in it. Heck, we can't even see the Kreepy Krawly, or the second or third step or the bottom!
So now, I'll have to spend $$$$ to fix this problem that stemmed from 'fixing' another problem.
If I can prove that she miscalculated then I'll have Fiesta pay for the clean-up, but I have a feeling that I'm SOL.
--Let's just say they've lost our business after this debacle.
Hope your week was better than mine.
Maybe I'll try to . . .
Write on!
HOw can it NOT be their fault? You followed their exact instructions. Tell them exactly what you just said, "unless you fix it you've lost our business." If you're planning to go elsewhere anyway, it can't hurt to try it.
ReplyDeleteSo. . . I trundle in a water sample. Elizabeth does the testing--I pulled her from the office (she's the manager of this store) and said how UN-happy I was. I showed her pictures of my pool. I have tile inlays on each step and you can barely make out the first step on by the inlay, and can't even SEE steps two or three.
ReplyDeleteAnyhoo, testing, all my numbers look good, except the alkalinity, AND she WANTS to 'fix' it. SCREW FIXING IT! I said the alk. was up because she had me put in too much soda ash! And I didn't want her to 'fix' it I WANTED A G*D DAMN CLEAR POOL!
So I had to put this stuff in that will weigh down the particles, WAIT UP TO 3 DAYS and we will have to vacuum it out. She also said we might have to exchange water--well, ef-yeah, since we are vacuuming to waste--I'll FREAKIN' be exchanging water!!!
They used our 'pool points' to pay for the stuff. So no cash out of my pocket, but I could have used the pool points for chlorine sticks or something.
--I'M STILL PISSED!!
I'd be pissed too. What a hassle, plus a giant waste of your time.
ReplyDeleteAND MONEY! I'll be lucky to have my pool ready by NEXT weekend.
ReplyDelete